Shipping policy

SHIPPING POLICIES

At Kaelam, each order is handled with care to ensure it reaches you in proper condition.

Order Processing

Orders are typically processed within 1–3 business days after successful payment.

Orders are not processed or shipped on Sundays or public holidays.

Shipping & Delivery

We currently ship within India.

Delivery timelines may vary based on your location and courier availability.

Estimated delivery time is usually 4–8 business days after dispatch.

Shipping timelines are indicative and not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout.

Any additional charges levied by the courier or authorities (if applicable) are beyond our control.

Order Tracking

Once your order is shipped, tracking details will be shared via email.

Customers are responsible for tracking their shipments using the provided details.

Delays

Kaelam is not responsible for delays caused by:

Courier partner issues

Natural events

Unforeseen circumstances beyond our control

Incorrect Address

Please ensure that your shipping address and contact details are accurate.

Kaelam is not responsible for non-delivery due to incorrect or incomplete address information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or appears tampered with, please contact us within 48 hours of delivery at support@kaelam.in with relevant details and images.

Issues reported after this period may not be eligible for resolution.

Contact

For any shipping-related queries, reach out to us at:

support@kaelam.in